Warranty Claim Specialist
5 hours ago
This role involves managing warranty claims and providing administrative support at a dealership in Melbourne, Australia.
Main Responsibilities- Efficiently process and manage warranty claims to ensure timely reimbursement of claims for our valued customers.
- Verify warranty documentation for completeness and accuracy, ensuring all necessary information is captured.
- Coordinate with manufacturers and suppliers to resolve warranty claims efficiently.
- Maintain precise records of warranty claims and related documentation, ensuring easy access for reference purposes.
- Communicate warranty coverage and claim status effectively to customers, providing excellent customer service.
- Prior experience in a dealership as an administrator or similar is preferred, although not essential.
- Excellent communication and organisational skills are required to work effectively in this role.
- Proficiency in MS Word, Outlook, and Excel is necessary for data management and record-keeping purposes.
- A positive attitude and passion for delivering exceptional customer service are key requirements for success in this position.
- Detail-oriented individuals with strong organisational skills will thrive in this role.
- Candidates with prior experience in administration, customer service, or a related field will be well-suited to this opportunity.
- Those who possess excellent communication skills and a customer-centric approach will excel in this position.
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