Customer Journey Coordinator

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $80,000

We offer exciting opportunities for individuals with excellent customer service skills to progress their careers within a global organization. As a key player in managing customer journeys, you will be responsible for providing exceptional customer service throughout the customer journey.

About the Role

This is an opportunity for someone with strong communication and organizational skills to develop and maintain a thorough understanding of our products, services, policies, and processes. Your responsibilities will include:

  • Providing outstanding customer service
  • Developing and maintaining a comprehensive understanding of our products and services
  • Collaborating with internal teams to coordinate and support customer journeys

You'll exhibit adaptability, flexibility, and strong communication skills while working closely with colleagues and external partners.

About You

To succeed in this role, you should possess:

  • Intermediate computer skills using the Windows operating system
  • Experience in customer service, preferably in the manufacturing industry
  • Strong phone manner and ability to establish positive relationships
  • Excellent organizational and time management skills
  • Familiarity with CRM software or other customer support tools
  • Full color vision
The Benefits

We offer competitive remuneration, free onsite parking, local and global career opportunities, and a range of benefits that align with our values and sustainability goals.

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