Collections Specialist

3 weeks ago


Adelaide, South Australia Randstad Full time
About the Role

We are seeking a highly skilled and empathetic Collections Officer to join our team at Randstad. As a key member of our Collections team, you will play a vital role in building relationships with customers and supporting them through their financial journey.

Your primary responsibility will be to manage early arrears portfolios, focusing on secured and unsecured loans. You will also be responsible for early stage skip tracing, making suitable arrangements with customers, monitoring financial hardship, and responding to inbound collections queries.

Key Responsibilities
  • Manage early arrears portfolios, prioritizing secured and unsecured loans
  • Conduct early stage skip tracing, as required
  • Maintain effective communication with customers, ensuring fair and appropriate treatment
  • Monitor financial hardship, variations, bankruptcies, and defaults register
  • Respond to inbound collections queries, providing timely and accurate information
  • Renegotiate payment arrangements, ensuring customers are supported throughout the process
About You

To succeed in this role, you will need:

  • A strong understanding of credit and collections regulations
  • Excellent verbal communication skills, with the ability to persuade and negotiate
  • Superb organizational skills, with attention to detail and a focus on delivering results
  • Empathy and a customer-centric approach, ensuring the best possible outcomes for our customers
  • The ability to work autonomously, think critically, and adapt to changing circumstances
What We Offer

As a Collections Officer at Randstad, you will have the opportunity to work with a dynamic team, dedicated to providing exceptional service to our customers. We offer a supportive and inclusive work environment, with opportunities for growth and development.

If you are a motivated and customer-focused individual, with a passion for collections and customer service, we encourage you to apply for this exciting opportunity.



  • Adelaide, South Australia Randstad Full time

    Job Title: Collections SpecialistRandstad is seeking a skilled Collections Specialist to join their team in Australia's fastest-growing finance lender. As a Collections Specialist, you will be responsible for building relationships with customers, providing quality resolution of disputed accounts, and identifying solutions to restore secured and unsecured...


  • Adelaide, South Australia Randstad Full time

    {"title": "Collections Specialist", "description": "Role OverviewRandstad is seeking a skilled Collections Specialist to join their team in a dynamic and growth-focused environment.This is an exciting opportunity for a professional with a background in collections to work with a leading finance lender in Australia.Key ResponsibilitiesBuild relationships with...


  • Adelaide, South Australia Randstad Full time

    {"title": "Collections Specialist", "description": "Role OverviewRandstad is seeking a skilled Collections Specialist to join their team in a dynamic and growth-focused environment.This is an exciting opportunity for a professional with a background in collections to work with a leading finance lender in Australia.Key ResponsibilitiesAssess customer...

  • Collections Specialist

    2 months ago


    Adelaide, South Australia Randstad Full time

    About the RoleWe are seeking a highly skilled and experienced Collections Specialist to join our team at Randstad. As a Collections Specialist, you will play a critical role in helping our clients manage their loan portfolios and recover outstanding debts.Key ResponsibilitiesFinancial Analysis and Recovery: Assess customer financial circumstances and...


  • Adelaide, South Australia Plenti Full time

    About PlentiPlenti is a fintech lender that provides faster, fairer loans by leveraging its smart technology. As a dynamic and innovative business, Plenti is growing strongly and taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.We are a fast-moving and ambitious business that seeks to...


  • Adelaide, South Australia Plenti Full time

    About PlentiPlenti is a fintech lender that provides faster, fairer loans by leveraging its smart technology. As a dynamic and innovative business, Plenti is growing strongly and taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.We are a fast-moving and ambitious business that seeks to...


  • Adelaide, South Australia Randstad Full time

    {"title": "Collections Specialist Role", "description": "Key ResponsibilitiesAs a Collections Specialist, you will be responsible for building relationships with customers while providing quality resolution of disputed accounts in a soft collections manner.You will assess customer financial circumstances and identify solutions to assist in restoring secured...


  • Adelaide, South Australia Randstad Full time

    About the RoleWe are seeking a highly skilled and empathetic Collections Officer to join our team at Randstad. As a key member of our Collections team, you will play a vital role in building strong relationships with customers and supporting them through their financial journey.Your primary responsibility will be to manage early arrears portfolios, focusing...


  • Adelaide, South Australia Randstad Full time

    About the RoleWe are seeking a highly skilled and customer-focused Collections Officer to join our team on a full-time permanent basis. As a key member of our Collections team, you will play a vital role in building relationships with customers and supporting them through their financial journey.This is a challenging yet rewarding role that requires empathy,...


  • Adelaide, South Australia Randstad Full time

    About the RoleWe are seeking a highly skilled and empathetic Collections Officer to join our team at Randstad. As a key member of our Collections team, you will play a vital role in building relationships with customers and supporting them through their financial journey.Your primary responsibility will be to manage early arrears portfolios, focusing on...


  • Adelaide, South Australia Randstad Full time

    About the RoleWe are seeking a highly skilled and customer-focused Collections Officer to join our team on a full-time permanent basis. As a key member of our Collections team, you will play a vital role in building relationships with customers and supporting them through their financial journey.This is an excellent opportunity for a motivated and empathetic...


  • Adelaide, South Australia Randstad Full time

    About the RoleWe are seeking a highly skilled and customer-focused Collections Officer to join our team on a full-time permanent basis. As a Collections Officer, you will play a critical role in building relationships with customers and working to support them through their financial journey.This is a challenging yet rewarding role that requires empathy,...


  • Adelaide, South Australia Randstad Full time

    Customer-Focused Collections RoleWe're seeking a skilled professional to support customers through financial challenges, building relationships and providing solutions to achieve financial stability.Key Responsibilities:Manage early arrears portfolios, focusing on secured and unsecured loansConduct early stage skip tracing, where requiredMaking suitable...


  • Adelaide, South Australia Hudson Full time

    Key Details:Hourly Rate: $36.50 + SuperStart Date: ImmediatePosition: Temporary (Assignment duration up to 5 months, potential for permanency)Anticipated Hours: 37 per weekLocation: Norwood, AdelaideRole Overview:As a Funds Collections Officer, you will play a crucial role in managing overdue accounts and guiding clients back on track with their payments.Key...


  • Adelaide, South Australia Hudson Full time

    Key Details:Hourly Rate: $36.50 + Super Start Date: Immediate Position: Temporary (Assignment duration up to 5 months, potential for permanency) Anticipated Hours: 37 per week Location: Norwood, Adelaide Role Overview:As a Funds Collections Officer, you'll help manage overdue accounts and guide clients back on track with their payments.Key...


  • Adelaide, South Australia REO Group Full time

    Role OverviewThe Credit Administrator will be responsible for protecting and maximising revenue by effectively collecting payments from the customer base.The role involves managing mailbox operations, external customer portals, processing credit card refunds, and handling requests for statements and invoices.Key ResponsibilitiesOversee mailbox operations and...


  • Adelaide, South Australia University of Adelaide Full time

    {"title": "Indigenous Collections and Archives Coordinator", "subtitle": "Join our team at the University of Adelaide", "content": "We are seeking an experienced and passionate Coordinator, Indigenous Collections & Archives to join our team at the University of Adelaide. This is a unique opportunity to work with our Indigenous collections and archives,...


  • Adelaide, South Australia University of Adelaide Full time

    About the RoleThe University of Adelaide is seeking a highly skilled and experienced professional to fill the position of Coordinator Indigenous Collections. This is a unique opportunity to work in a world-class university and contribute to the management and promotion of Indigenous collections and archives.Key ResponsibilitiesOversee the management and...


  • Adelaide, South Australia University of Adelaide Full time

    Job SummaryWe are seeking a highly skilled and experienced Coordinator Indigenous Collections to join our team at the University of Adelaide. This is a great opportunity for an Aboriginal and/or Torres Strait Islander candidate to work in special collections and archives at an established and world-class university.Key ResponsibilitiesManage and promote...

  • Revenue Officer

    2 weeks ago


    Adelaide, South Australia SA Health Full time

    About the RoleAs a Revenue Officer, you will play a vital role in ensuring the effective management of debt collection processes within the Central Adelaide Local Health Network. Reporting directly to the Supervisor of Debt Management, you will be responsible for case management of debtors, diligently monitoring and following up on outstanding debts.Your...