Collections Specialist
4 weeks ago
We are seeking a highly skilled and customer-focused Collections Officer to join our team on a full-time permanent basis. As a Collections Officer, you will play a critical role in building relationships with customers and working to support them through their financial journey.
This is a challenging yet rewarding role that requires empathy, resilience, and strong communication and problem-solving skills. You will be responsible for managing early arrears portfolios, conducting early stage skip tracing, making suitable arrangements with customers, and monitoring financial hardship, variations, bankrupts, and defaults register.
Key Responsibilities:
- Manage early arrears portfolios end to end with a focus on secured and unsecured loans
- Conduct early stage skip tracing, where required
- Make suitable arrangements with customers as per our credit policy
- Monitor financial hardship, variations, bankrupts, and defaults register
- Respond to inbound collections queries
- Follow up on broken payment arrangements and renegotiate new arrangements
- Provide customers with solutions to their queries
About You:
- A strong understanding of credit and collections regulations
- Excellent verbal communication ability and powers of persuasion
- Superb organisation and attention to detail
- Empathetic by nature to ensure the best care to our customers
- The ability to work autonomously, think on your feet, and work in an evolving work environment dealing with complex enquiries
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we would love to hear from you. Please address your CV to Juanita Forster and click 'APPLY NOW' to submit your application.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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