Service Desk Support Specialist
2 days ago
At Centorrino Technologies, we're a community that goes beyond expectations. We've been recognized as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.
We're excited to expand our team and are looking for a Desktop Support Officer to join our Keilor North site. As a key member of our team, you'll provide high-quality, onsite technical support to our customers.
Your role will involve interacting with a wide range of technology, including Mac and PC devices, tablet systems, server infrastructure, and voice platforms. You'll work closely with our specialist teams to deliver exceptional customer experiences.
Key Responsibilities:
- Deliver exceptional customer service with a positive, can-do attitude.
- Work within a dedicated sub-team to own the client's end-user onboarding experience.
- Ensure all documented processes are followed and high-quality outcomes are achieved.
- Refine, update, and improve processes in line with customer needs.
Requirements:
- A process-driven mindset.
- High attention to detail.
- Willingness to learn new things.
- A positive and collaborative can-do attitude.
- Excellent communication skills.
- Experience in a similar role.
Benefits:
- Hybrid working with team anchor days.
- Extensive training and development opportunities.
- Extensive discounts and benefits.
- A choice of IT equipment.
- Fun team events.
CT celebrates diversity and enables every voice to be heard. Apply today and be part of a team that values innovation, inclusivity, variety, and diverse backgrounds.
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