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Technical Service Specialist

2 months ago

Melbourne, Victoria, Australia Rinnai Australia Full time
About the Role

We are seeking an experienced tradesperson to join our team at Rinnai Australia as a Technical Customer Service Representative.

Key Responsibilities
  • Provide technical advice and remote support to customers on gas ducted heating systems and related equipment.
  • Liaise with internal stakeholders to provide timely product operation and service information, maintenance and diagnostic guides.
  • Offer specialist technical help desk support for Gas Heating products and related ducted reverse cycle heating and cooling systems.
Requirements
  • Trade qualifications in plumbing and gasfitting.
  • Installation experience with gas ducted heating systems and related equipment.
  • Intermediate general computer skills and competency using the Microsoft Office suite.
  • Confident, courteous telephone techniques.
  • Excellent verbal and written communication skills.
  • Excellent customer service focus.
  • Experience in refrigerated air conditioning would be an advantage.
What We Offer

In return for your dedication, knowledge and hard work, we offer a competitive salary commensurate with skills and experience, and excellent company benefits such as an onsite gym, generous product discounts and additional personal insurance products.