IT Support Specialist

3 weeks ago


Melbourne, Victoria, Australia F3517 Franklin Templeton Australia Limited Full time

Job Summary:

Franklin Templeton Australia Limited seeks an IT Support Specialist to provide technical support for its employees. The successful candidate will be responsible for addressing technical issues, providing customer service, and supporting the IT infrastructure.

Key Responsibilities:

  1. Provide on-site technical support and customer service to employees.
  2. Build customer relationships with senior-level employees and administrative support personnel.
  3. Address technical issues in a timely manner and provide concise updates.
  4. Coordinate and support technologies used in conference rooms.
  5. Provide audio-visual support for internal meetings.
  6. Support trading and investment management technologies.
  7. Actively participate in team meetings.
  8. Order and maintain inventory of IT assets.
  9. Project work related to acquisitions and integration of companies.
  10. Coordinate and support office moves and user restacks.
  11. Escalate issues to the appropriate teams and drive to closure.

Requirements:

  • Bachelor's or higher degree in computer science or related field.
  • Minimum of 4 years in a similar fast-paced and dynamic environment in the desktop support role.
  • Excellent communication and interpersonal skills.
  • Good problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team and work independently.
  • Strong service delivery and customer management skills for local and remote users.

Preferred Qualifications:

  • Experience supporting multiple facets of the business in a corporate environment.
  • Experience using ServiceNow Ticketing system.

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