Technical Claims Specialist

2 weeks ago

Melbourne, Victoria, Australia Gallagher Bassett Full time
About the Role

We are seeking a highly skilled Technical Claims Specialist to join our team at Gallagher Bassett. As a Technical Claims Specialist, you will provide specialist technical oversight and knowledge to your claims team, using your unique skillset to provide coaching and mentoring to claims staff with relation to technical claims matters.

You will also use your knowledge of worker's compensation legislation to review and endorse sustainable claims decisions, liaise with legal parties relating to claims disputes, and provide technical reviews to complex claims management strategies.

Key Responsibilities
  • Apply your specialist Workers Compensation technical knowledge to claims of a complex nature, and act as a technical reference point for other team members such as Case Managers and Senior Case Managers
  • Guide, advise and assist employer clients who require specialist technical assistance
  • Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
  • Provide employers, employer consultants and other involved parties with updates in relation to litigated matters
  • Undertake adverse decision quality revisions and endorsements
  • Complete case conferencing with Case Managers and attend claims review meetings when required
  • Undertake pre-conciliation checks, assist with strategy considerations and attend conciliation conferences as required
  • Mentor and coach other members of your team
About You

We are looking for individuals with experience within the Worker's Compensation industry and in the application of Work Cover legislation. You will also need to possess excellent customer service skills, exceptional communication and interpersonal skills, and experience in client service roles.

Bachelor of Law Degree and/or Industry Related Qualifications will be ideal. We also offer a wide range of benefits, including attractive remuneration packaging, flexible work arrangements, paid parental leave, and excellent working environment.

We value inclusion and diversity, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that every candidate brings something special to the table, and we encourage you to apply even if you feel that you're close but not an exact match.

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