Technical Claims Specialist

5 days ago


Melbourne, Victoria, Australia Gallagher Bassett Full time

About the Role

We are seeking a highly skilled Technical Claims Specialist to join our team at Gallagher Bassett. As a Technical Claims Specialist, you will provide specialist technical oversight and knowledge to your claims team, using your unique skillset to provide coaching and mentoring to claims staff with relation to technical claims matters.

You will also use your knowledge of worker's compensation legislation to review and endorse sustainable claims decisions, liaise with legal parties relating to claims disputes, and provide technical reviews to complex claims management strategies.

Key Responsibilities

  • Apply your specialist Workers Compensation technical knowledge to claims of a complex nature, and act as a technical reference point for other team members such as Case Managers and Senior Case Managers
  • Guide, advise and assist employer clients who require specialist technical assistance
  • Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
  • Provide employers, employer consultants and other involved parties with updates in relation to litigated matters
  • Undertake adverse decision quality revisions and endorsements
  • Complete case conferencing with Case Managers and attend claims review meetings when required
  • Undertake pre-conciliation checks, assist with strategy considerations and attend conciliation conferences as required
  • Mentor and coach other members of your team

About You

We are looking for someone with experience within the Worker's Compensation industry and in the application of Work Cover legislation. You will also need to have the ability to interpret and apply Accident Compensation Act, as well as exceptional customer service skills and communication and interpersonal skills.

What We Offer

  • A competitive salary and great benefits package
  • A dynamic and supportive team environment
  • Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
  • A commitment to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
  • Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)

How to Apply

If you are a motivated and experienced Technical Claims Specialist looking for a new challenge, please submit your application today.



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