Technical Claims Specialist

2 weeks ago

Melbourne, Victoria, Australia Gallagher Full time
About the Role

We are seeking a highly skilled Technical Claims Specialist to join our team at Gallagher. As a Technical Claims Specialist, you will provide specialist technical oversight and knowledge to your claims team, using your unique skillset to provide coaching and mentoring to claims staff with relation to technical claims matters.

Key Responsibilities
  • Apply your specialist Workers Compensation technical knowledge to claims of a complex nature, and act as a technical reference point for other team members such as Case Managers and Senior Case Managers
  • Guide, advise and assist employer clients who require specialist technical assistance
  • Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
  • Provide employers, employer consultants and other involved parties with updates in relation to litigated matters
  • Undertake adverse decision quality revisions and endorsements
  • Complete case conferencing with Case Managers and attending claims review meetings when required
  • Undertake pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
  • Mentor and coach other members of your team
About You

We are interested in hearing from people who possess:

  • Experience within the Worker's Compensation industry and in the application of Work Cover legislation
  • Ability to interpret and apply Accident Compensation Act
  • Fantastic customer service skills
  • Exceptional communication and interpersonal skills
  • Experience in client service role
  • Coaching, mentoring, and leadership skills
  • Bachelor of Law Degree and/or Industry Related Qualifications will be ideal
What We Can Offer You

At Gallagher, we offer:

  • Attractive remuneration packaging & flexible work arrangements including Work from Home
  • Paid Parental Leave
  • Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
  • Exciting career – as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
  • Service recognition awards;
  • Employee assistance program for yourself and immediate family members
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
  • Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)

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