Customer Service Representative

3 hours ago


Dandenong, Victoria, Australia Dulux Group Full time
{"title": "Customer Care Consultant", "description": "About the Role

We are seeking a skilled Customer Care Consultant to provide expert advice on product specifications, warranties, and colors for Dulux/DGL Powder & Industrial Coatings on various projects.

As a key member of our Customer Care Team, you will work collaboratively with internal stakeholders to deliver crucial advice to our customers, driving project specification outcomes and promoting the selection of Dulux/DGL Powder Coatings' premium products and system solutions.

Key Responsibilities:

  • Address customer inquiries via inbound and outbound calls, emails, and LiveChat, providing expert advice on products, specifications, warranties, and colors.
  • Identify and qualify specification opportunities, generate spec requests, follow up on inquiries, and provide detailed information for the Specification Consultant.
  • Troubleshoot and resolve customer issues using available knowledge and resources.
  • Escalate complex cases to the appropriate teams as needed.
  • Ensure customer satisfaction through follow-ups, participate in training, and contribute to process improvements.

What We Offer

We provide a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of inclusion, diversity, and flexibility.

As a Customer Care Consultant, you'll have the opportunity to work with iconic, trusted household brands, enjoy comprehensive health and well-being support, and participate in market-leading Learning and Development initiatives.

"}, "lang_code": "en-US"}



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