Strategic Account Manager

2 days ago

Melbourne, Victoria, Australia beBeeSuccess Full time $90,000 - $120,000
Customer Success Specialist

We're seeking a talented professional to join our team in Melbourne, Australia.

The Customer Success Team plays a central role in ensuring all customers maximize the value they obtain through our products.

The ideal candidate will work as part of a strategic team to drive customer success efficiently and engage with customers based on their explicit and implicit needs.

  • Develop an understanding of our customers' business objectives and support them in achieving those objectives.
  • Identify and monitor key user operational metrics to drive improvements to our product and support offerings.
Key Responsibilities:
  • Continually work with accounts to support successful adoption of key products and features.
  • Develop and execute data-driven recommendations at scale.
  • Manage technical issues by investigating and troubleshooting problems, recognizing patterns, escalating billing issues, and identifying consumer needs.

This role offers opportunities for growth and development within a dynamic organization that values diverse perspectives and promotes a healthy work-life balance.

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