Strategic Account Manager

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000
Job Description:

We are seeking a seasoned Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring our most strategic customers realize maximum value from their investments through comprehensive adoption and value engagements.

You will be responsible for managing a portfolio of accounts and leading engagement throughout the customer lifecycle—from deployment and adoption through value realization and renewal—ensuring satisfaction and long-term success.

Our ideal candidate is a results-driven professional with a passion for delivering exceptional customer experiences. They will have a proven track record of driving customer success and product/service adoption, as well as strong knowledge of customer success best practices.

  • Owns the customer relationship of a global or large-scale strategic account
  • Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders
  • Coaches peers on strategic approaches and provides mentorship for Enterprise CSMs
  • Identifies and creates solutions to address Customer Success needs

Responsibilities:

  • Manage a portfolio of accounts and lead engagement throughout the customer lifecycle
  • Develop and execute customer success plans that drive value realization and retention
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Provide regular business reviews and escalate any issues or concerns to leadership

Requirements:

  • Minimum 6 years of experience in customer success or similar field
  • Strong knowledge of customer success best practices and methodologies
  • Proven track record of driving customer success and product/service adoption
  • Excellent communication and interpersonal skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

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