Restaurant Operations Manager

3 days ago


Surfers Paradise, Queensland, Australia TGI Fridays Full time

As a key member of our management team, you will be responsible for delivering exceptional service and driving sales growth in a fast-paced, high-volume restaurant environment.

The ideal candidate will have proven experience in managing staff, controlling costs, and maintaining high standards of quality and safety. They will also possess excellent leadership skills, with the ability to motivate and develop their team to achieve outstanding results.

We are looking for someone who is passionate about delivering an exceptional customer experience and can lead by example to drive a positive working environment.

Key Responsibilities:

  • Manage daily operations, including staff rostering, training, and on-shift management
  • Monitor online reviews and feedback platforms to assess guest sentiment and take appropriate actions to enhance the establishment's reputation
  • Identify opportunities to build sales and revenue while controlling costs
  • Ensure superior service and quality to deliver outstanding guest experiences
  • Drive a positive working environment and lead by example as a senior restaurant leader

Requirements:

  • Demonstrated hospitality experience within a high-volume restaurant environment
  • Proven management experience with outstanding leadership capability and customer service focus
  • Qualifications in Hospitality are preferred; however, they are not essential

About You:

  • You will have a 'can-do' attitude with the ability to act efficiently and resiliently
  • You will be able to create a supportive culture that motivates and develops your team

Perks and Benefits:

  • A lively and dynamic work environment that celebrates creativity and innovation
  • An attractive salary package, estimated to be around $85,000 per annum, depending on location and experience
  • Free meals and discounts across all brands, TGI Fridays, Sporting Globe & Varsity
  • Rapidly expanding business with opportunities to progress within the company
  • Strong support and training systems in place to assist the management team


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