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Restaurant Operations Manager

4 weeks ago

Surfers Paradise, Queensland, Australia Wahlburgers Full time

About the Role:

A Restaurant Operations Manager at Wahlburgers is a dynamic professional dedicated to delivering exceptional culinary experiences and driving business success in a fast-paced environment.

Key Responsibilities include:

  • Leading Daily Operations: Assist in directing all facets of daily restaurant operations, ensuring seamless execution and high-quality guest experiences.
  • Inventory Management: Involve in managing inventory, including food, beverage, and merchandise, to maintain efficiency and minimize waste.
  • Financial and Operational Efficiency: Ensure the financial and operational health of the location while prioritizing a guest-first mentality.
  • Talent Development: Oversee the hiring, training, and development of new staff members, fostering a culture of growth and excellence.
  • Staff Coaching and Counseling: Provide coaching and counseling to existing staff and managers to promote whole-team success and commitment to excellence.
  • Rostering and Time-Management: Participate in the weekly rostering process and manage time effectively for hourly team members to ensure optimal productivity.
  • Team Image and Safety: Maintain a professional restaurant image, adhering to cleanliness standards, uniform requirements, and appearance expectations.
  • Safety and Security: Uphold restaurant safety, sanitation, and security standards at all times, handling chemicals safely and promoting a harassment-free environment.
  • Maintenance and Equipment: Ensure the building, equipment, furniture, and fixtures are well-maintained and clean on a regular basis.
  • Community Engagement: Demonstrate exceptional engagement and commitment to local communities where we serve.

Critical Skills & Certifications:

  • At least 2 years' management experience in a high-volume atmosphere (Fast Casual dining experience preferred).
  • Excellent leadership and motivational skills.
  • Excellent interpersonal/listening/communication skills.
  • Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
  • Familiar with local liquor licensing laws.
  • Hold a valid RSA.
  • Australian resident or current work visa holder.

Benefits and Salary:

The estimated salary for this role is $65,000-$70,000 per year. We offer a range of benefits, including discounts on meals and merchandise, access to on-the-job training programs in hospitality, and scope to grow within our organisation.

About Wahlburgers:

Wahlburgers is a global leader in fast-casual dining with over 100 locations worldwide. Founded in 2011 by the Wahlberg family – Chef Paul, Mark, and Donnie Wahlberg – the brand has a cult following across the United States.

We are committed to welcoming guests like they're family and giving them an exceptional dining experience. Our staff are valued members of our brand, treated with respect, helped out one another, and always have each other's backs.