Restaurant Operations Manager

4 weeks ago

Surfers Paradise, Queensland, Australia Wahlburgers Full time

About the Role:

A high-energy Assistant Restaurant Manager is sought after to lead and direct all facets of daily operations in a fast-paced atmosphere at Wahlburgers. This experienced professional will be committed to culinary excellence, guest experience, and cultivating a winning culture.

Key Responsibilities:

  • Assist in leading and directing all facets of daily operations;
  • Manage inventory, including food, beverage, and merchandise;
  • Ensure financial and operational efficiency while maintaining a guest-first mentality;
  • Oversee the hiring, training, and development of new staff members;
  • Coach and counsel existing staff and managers for whole-team success;
  • Participate in the weekly rostering process and time-management for hourly team members;
  • Maintain a professional restaurant and team member image, including cleanliness, uniforms, and appearance standards;
  • Uphold restaurant safety, sanitation, and security standards at all times;
  • Ensure building, equipment, furniture, and fixtures are in good repair and maintained regularly;
  • Engage with locals and communities where we serve;
  • Ensure a safe and harassment-free environment for all Team Members and Managers.

Critical Skills & Certifications:

  • At least 2 years' management experience in a high-volume atmosphere (Fast Casual dining experience preferred);
  • Excellent leadership and motivational skills;
  • Excellent interpersonal, listening, and communication skills;
  • Problem resolution and guest communication skills;
  • Attention to detail and analytical skills;
  • Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm;
  • Proficient in basic computer technology (POS system, rostering system, Microsoft Office programs);
  • Strong commitment to serving others in the community;
  • Acts with integrity and treats others with respect;
  • Familiar with local liquor licensing laws;
  • Hold a valid RSA;
  • Australian resident or current work visa holder.

About Wahlburgers:

Wahlburgers is a global leader in fast-casual dining with over 100 locations worldwide. Founded by the Wahlberg family, the brand has a cult following across the United States. With a focus on delivering a memorable customer experience, we're looking for passionate individuals to join our team.

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