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Customer Service Engineer
2 months ago
We are seeking a highly skilled Customer Service Engineer to join our team in QLD, specializing in our Patient Monitoring portfolio. As a key member of our customer-facing team, you will be responsible for maintaining and developing robust customer relationships, providing expert technical advice, and ensuring exceptional service delivery.
Key Responsibilities- Maintain and develop customer relationships through effective communication, issue resolution, and proactive support.
- Provide expert technical advice on maintenance, installation, and servicing of medical equipment, ensuring compliance with regulations and policies.
- Collaborate with the wider organization to provide exceptional service to customers, including corrective and preventative maintenance, commissioning, and installation of equipment.
- Participate in the sales process, providing expert technical support throughout the customer lifecycle.
- Manage and support technical escalations, ensuring timely resolution and stakeholder updates.
- Provide best-in-class service to customers, including technical support, maintenance, and repairs.
- Determine cost-effective repair solutions to minimize customer downtime.
- Degree-level education in Electronics, Mechatronics, Electrical Engineering, or Biomedical Engineering.
- Experience in customer-facing service engineering within the medical equipment industry.
- Strong IT skills and ability to work in a fast-paced environment.
- Restricted Electrical License and full AU driver's license.
Philips International is a leading global healthcare company committed to improving lives through innovation. We strive to make the world healthier and more sustainable through our Imaging, Information, and Monitoring systems. Our team is dedicated to delivering exceptional service and support to our customers, and we are excited to welcome a talented Customer Service Engineer to our team.
