Customer Success Champion

7 days ago

Sydney, New South Wales, Australia beBeeLeader Full time

Customer Service Team Leader Job Description

Job Summary

This role involves leading a team of 12 customer service representatives, supporting four sites virtually from the Erskine Park office. As a true leader and collaborator, you will work well with a fantastic and engaged team, utilizing your technical skills to troubleshoot minor issues and manage people's information and communication.

The ideal candidate has experience in a team lead position in a customer service environment, with a minimum of 10 direct reports. They must possess a strong focus on keeping a team engaged and being a hands-on leader. Tech savviness is also essential, as is a proactive individual with a safety mindset.

Main Responsibilities
  • Leading a team of 12 customer service representatives
  • Supporting four sites virtually from the Erskine Park office
  • Troubleshooting minor issues and managing people's information and communication
  • Setting KPIs and driving cross-functional engagement
Requirements

Experience in a team lead position in a customer service environment with a minimum of 10 direct reports

Team player attitude with a strong focus on keeping a team engaged

Strong technical skills and a safety mindset

Proactive individual with excellent reporting, meeting, and driving cross-functional engagement skills

Benefits

Parental leave policy: primary carers receive full base pay for 26 weeks or 50% of full pay over 52 weeks; secondary carers receive 4 weeks of full pay

5 additional leave days 'New Parent Leave' for primary and secondary carers during their first year back at work

Strong inclusion and diversity commitment to team members, including gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation

We welcome first-time job seekers and youth through targeted recruitment campaigns and partner with government and community groups to attract people

Stramit+ app with discounts at Coles, Woolworths, and popular retailers, as well as health and wellness access

Refer-a-friend program with a $750 reward* (T's & C's apply)

Full training, the latest technology, and tools of the trade to support success at Stramit

  • Customer Success Champion

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $150,000

    Job Overview We help businesses earn and prove trust.We empower companies to practice better security and verify it with ease. As a Senior Customer Success Manager, you will:Lead customers through their security and compliance journeys by combining customer-centric approaches with expertise in specialized solutions.Contribute to overall success and...

  • Success Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSecurity Full time $120,000 - $135,000

    Customer Success RepresentativeAbout the RoleWe are seeking a highly skilled Customer Success Representative to join our team. In this role, you will play a pivotal part in guiding customers through their security and compliance journeys with our specialized solutions.As a key member of our Customer Success team, you will be responsible for helping customers...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000

    Job OpportunityWe are seeking an exceptional Store Leader to champion customer experience, drive operational excellence and lead a high-performing team.The ideal candidate will take ownership of store performance, culture and customer experience. They will lead a passionate team, implement strategic plans and build strong relationships across the business,...

  • Customer Experience Champion

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $110,000 - $130,000

    Unlock Your Potential as a Customer Success ChampionJob Description:Develop and execute customized success plans to ensure seamless onboarding and activation of customers.Lead Quarterly Check-Ins that foster a deep understanding of product usage and its impact on business outcomes.Identify risks early, build proactive solutions, own renewals, and drive...

  • Customer Experience Champion

    1 day ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $150,000

    Job Title: Customer Experience ChampionOur ideal candidate is a seasoned professional with a proven track record of success in driving customer satisfaction and growth.Key Responsibilities:Success Planning: Develop and implement tailored success plans to ensure customers achieve their goals.Rhythm Management: Lead regular check-ins to monitor product usage...

  • Customer Experience Champion

    5 days ago

    Sydney, New South Wales, Australia beBeeChampion Full time $99,000 - $135,000

    Job Title: Customer Experience Champion">We are seeking a skilled professional to be the driving force behind delivering exceptional customer experiences.This is an opportunity to join our team and contribute to the success of our business. As a Customer Experience Champion, you will play a pivotal role in ensuring seamless and compliant handovers for retail...

  • Customer Experience Champion

    6 days ago

    Sydney, New South Wales, Australia beBeeInterpersonal Full time $30 - $40

    As a customer experience champion, you will be the driving force behind making our customers' lives easier and brighter every day.You will have a significant impact on helping us learn from customer interactions to evolve our products and services.Our retail experience is unique, serving over 60 million customers every year across Australia.We pride...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Tracksuit Limited Full time

    As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards. What you'll do Onboard & activate: Set clear success plans and get customers to first value quickly. Run brilliant rhythms: Lead Quarterly...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Tracksuit Limited Full time

    As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.What you'll do Onboard & activate: Set clear success plans and get customers to first value quickly.Run brilliant rhythms: Lead Quarterly Check-Ins that...

  • Customer Experience Champion

    6 days ago

    Sydney, New South Wales, Australia beBeeAmbassador Full time $50,000 - $80,000

    Customer Experience ChampionAs a Customer Experience Champion, you will play a pivotal role in delivering an exceptional customer experience. You will be a brand ambassador, showcasing world-leading technology and providing tailored recommendations to customers.You will be responsible for:Delivering hands-on demonstrations with customers, highlighting the...