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Customer Experience Champion

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $110,000 - $130,000

Unlock Your Potential as a Customer Success Champion

Job Description:
  • Develop and execute customized success plans to ensure seamless onboarding and activation of customers.
  • Lead Quarterly Check-Ins that foster a deep understanding of product usage and its impact on business outcomes.
  • Identify risks early, build proactive solutions, own renewals, and drive expansion opportunities.
  • Translate customer feedback into actionable insights that inform product development and marketing strategies.
  • Maintain accurate records of health data, notes, and forecasts to support informed decision-making.
  • Continuously improve the customer experience by championing playbooks and best practices.
Requirements:
  • 2–4+ years of experience in Customer Success / Account Management (B2B SaaS or adjacent).
  • Strong commercial acumen with expertise in GRR/NRR, negotiation, and forecasting.
  • Excellent brand and marketing fluency, with a deep understanding of why brand matters and how to measure its impact.
  • Proficiency in data analysis and product management, with the ability to guide conversations around dashboard insights.
  • Exceptional written and verbal communication skills, with the ability to engage executive, user, and technical audiences.
  • Proficiency in relevant tools, including Vitally, HubSpot, Subskribe, Notion, and Google Workspace.
Benefits:
  • Competitive compensation package with annual reviews and transparent pay policies.
  • Employee Share Option Program (ESOP) for long-term financial growth.
  • Generous health and wellness benefits, including an annual wellness bonus, premium EAP, and 6 weeks paid annual leave.
  • Comprehensive parental benefits, including 12 weeks paid parental leave and additional sick leave for IVF.
  • $1000 personal L&D budget per employee, plus opportunities for growth and advancement.
  • Flexible working arrangements, with offices in multiple cities and options for remote work.
Why This Role?

This is a unique opportunity to join a dynamic team of professionals who share your passion for delivering exceptional customer experiences. As a Customer Success Champion, you will have the chance to make a meaningful impact on our customers' businesses and contribute to the growth and success of our organization.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Other

Industries:

Transportation, Logistics, Supply Chain and Storage

Build real relationships with CMOs, Heads of Marketing, founders and marketers through clear communication and empathy.

Skill Keywords: Customer Success, B2B Sales, Data Analysis, Brand Management, Teamwork