Customer Success Champion

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $150,000

Job Overview

 

We help businesses earn and prove trust.

We empower companies to practice better security and verify it with ease.

 

As a Senior Customer Success Manager, you will:

Lead customers through their security and compliance journeys by combining customer-centric approaches with expertise in specialized solutions.

Contribute to overall success and satisfaction of customers achieving robust security and compliance outcomes through retention of customers and book of business health.

 

Main Responsibilities include:

  • Guide our customers through onboarding, implementation, product adoption, and value-driven success.
  • Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner.
  • Partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities.
  • Empower customers to become self-sufficient champions, solving immediate needs while focusing on long-term success, value realization, and retention.
  • Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
  • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
  • Become a product expert on Vanta and how our platform can improve security posture through compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
  • Provide insightful technical answers and recommend efficient ways for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.
  • Partner with your CS team to co-create plays to drive engagement across the customer base with impactful adoption and retention results.
  • Liaise with Support to help quarterback resolutions for customer issues.
  • Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business.

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