Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Tracksuit Limited Full time

As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.
What you'll do Onboard & activate: Set clear success plans and get customers to first value quickly.
Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
Level up the journey: Champion playbooks and continuously improve our customer experience.
Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.
What you'll bring 2–4+ years in Customer Success /

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