IT Help Desk Specialist

5 days ago

Sydney, New South Wales, Australia beBeeExpert Full time $65,000 - $75,000

**Job Opportunity**

We are seeking an experienced IT professional to provide expert first-level help desk support for IT issues and service requests.

This role is responsible for delivering an excellent customer experience and high 'first call resolution' in line with departmental service standards.

Key Responsibilities:

  • Provide expert help desk support for IT incidents, problems, and service requests related to IT services.
  • Act as a representative of IT technical services to customers, carrying out incident triage using appropriate documentation and resolving incident tickets or fulfilling service requests.
  • Ensure customer satisfaction by responding to incidents and Service Requests through approved channels in a timely, accurate, and professional manner.
  • Record incident and problem symptoms and status information in a timely and accurate fashion using the appropriate tools.
  • Provide clear, concise information through written and verbal communications with a high customer focus.

Requirements:

  • Several years of technical knowledge of Microsoft technology stacks & infrastructure (Windows 10; Office 2016, O365).
  • Products including Teams, Exchange, Sharepoint & Onedrive.
  • Citrix, Active Directory & Azure Cloud.
  • Passion and drive for emerging technologies that could benefit our customer base.
  • Project management skills.
  • Ability to deal effectively with people at all levels of the organisation.
  • Prior experience with an Incident Management/Call Logging system such as ServiceNow or similar service management platforms.

Benefits:

  • Range of inclusion training.
  • Support networks through employee resource groups.
  • Access to an award-winning online learning platform.
  • Annual volunteer day.

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