IT Help Desk Professional

15 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $81,900 - $105,891
Help Desk Support Specialist

We're seeking a Help Desk Support Specialist to join our team, providing technical assistance and support to internal users. The ideal candidate will have experience in troubleshooting complex issues, providing excellent customer service, and working effectively in a team environment.

Key Responsibilities:
  • Provide hardware and software IT support and technical education to end-users both remotely and onsite.
  • Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
  • Support user requests and perform break/fix or remote installations as needed.
  • Support AV for internal and customer-facing events.
  • Lead in ticket processes and provide coaching for other technicians when workflow deficiencies are identified.
  • Document systems and ensure processes are always improving.
  • Display learning agility by actively seeking answers when technically challenged.
Requirements:
  • Minimum 1-2 years of experience in a Help Desk role with walk-up service required, VIP support preferred.
  • Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace required.
  • Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
  • Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred.
Benefits:
  • Opportunity to work in a collaborative and inclusive environment that supports employees and empowers them to reach their full potential.
  • Chance to develop skills and expertise in a dynamic and fast-paced industry.
  • Award-winning company culture recognized for its employee-first approach.

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