Responsible Gaming Officer
7 days ago
About Us
Mounties Group is a leading mutual organization that values family, honesty, care, innovation, fun, and loyalty. We are a mutuality that exists to improve the lives of our members.
We have over 250,000 members who use our services across various industry sectors, including health and fitness, retail, medical, hospitality, homecare, and allied health.
We employ over 1,300 people and are rapidly growing, particularly in the health and wellbeing segment of our business. Our head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC, and the ACT.
What We're Looking For
We are seeking experienced and dedicated Responsible Gaming Officers with exceptional customer service skills to join our dynamic team on a full-time basis at our Mount Pritchard venue.
Key Responsibilities
- Effectively monitor and identify patrons displaying potential signs of problem gaming
- Proactively support and facilitate customer service with patrons who exhibit signs of problem gaming
- Provide support to team members and conduct relevant gaming assistance conversations with patrons where necessary
- Provide and facilitate information to patrons about gaming counselling and self-exclusion
- Record and report instances of potential gaming harm
- Lead a culture of proactive gaming harm minimization
About You
- Previous experience within the hospitality industry or within a customer service environment
- Qualifications in customer service and managing difficult conversations (desirable)
- Strong customer service acumen in all facets of customer service
- Impeccable grooming, presentation, and communication skills
- A willingness to build long-term relationships with customers
- Ability to work a flexible roster, including days, nights, and weekends
- Willingness to work public holidays
- Responsible Service of Alcohol
- Responsible Conduct of Gaming
- Advanced Responsible Conduct of Gaming (ARCG)
Benefits
- Supportive and inclusive team and culture
- Onsite parking available
- Discounted memberships to our Fitness centre
- Flexible working arrangements
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