Customer Service and Logistics Operations Coordinator
19 hours ago
About imei
We are a leading Australian Telco company with a growing team in a fast-paced environment.
This is an exciting opportunity to join our organization as a Customer Service & Logistics Specialist. As a key member of our team, you will be delivering exceptional customer service via email, phone, and live chat. Your primary responsibilities will include:
- SUPPORTING CUSTOMERS IN THE LATEST TECHNOLOGY FOR MOBILE AND UNIFIED COMMUNICATIONS
- DELIVERING EXCEPTIONAL CUSTOMER SERVICE TO MAINTAIN WORLD-LEADING NPS RESULTS
- PROVIDING 1ST LEVEL SERVICE & SUPPORT
- ENSURING OUR CUSTOMERS ARE ALWAYS KEPT CONNECTED
- WORKING CLOSELY WITH TELSTRA AND OTHER MAJOR TECH VENDORS
- MAXIMISING CUSTOMER TIME CONNECTED WITH BASIC TROUBLESHOOTING
- UTILISING TOOLS, KNOWLEDGE, AND TRAINING TO DELIVER IMEI'S PRODUCTS EFFECTIVELY
Your role will also involve various other responsibilities such as:
- ORDER PROCESSING (PICK, PACK, AND DISPATCH)
- MAINTAINING DATABASES OF LOGISTICS INFORMATION
- COORDINATING AND SERVICING ALL EQUIPMENT
- PERFORMING ADMINISTRATIVE DUTIES AND PROVIDING SUPPORT TO ALL DEPARTMENTS
- MAINTAINING EFFECTIVE COMMUNICATION CHANNELS WITH ALL DEPARTMENTS
- MAINTAINING RELEVANT, ACCURATE, AND ACCESSIBLE RECORDS OF ALL ACTIVITIES
About You
We are looking for individuals with the following attributes and competencies:
- EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS
- PROBLEM-SOLVING AND ANALYTICAL SKILLS WITH THE ABILITY TO WORK THROUGH ISSUES
- A 'CAN DO' ATTITUDE
- ABILITY TO WORK IN A FAST-PACED, FUN ENVIRONMENT
- PRIOR EXPERIENCE IN A LOGISTICAL SUPPORT ROLE IS PREFERRED BUT NOT ESSENTIAL
Benefits and Perks
- FREE CAFÉ-QUALITY COFFEE, MONTHLY LUNCHES, AND A GREAT SOCIAL SCENE
- GREAT CAREER PROGRESSION OPPORTUNITIES
- CLOSE PROXIMITY TO SYDNEY'S AMAZING BEACHES SUCH AS MANLY AND DEE WHY
- FREE ON-SITE PARKING
- LOTS OF FREE HEALTHY SNACKS AND FRESH FRUIT
Salary
The estimated salary range for this position is between $60,000 and $80,000 per annum, depending on experience and qualifications.
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