Customer Service Representative

2 weeks ago


Frenchs Forest, New South Wales, Australia imei Full time

About the Role

A career opportunity exists for a Customer Service & Logistics Specialist to contribute to a growing team in a dynamic environment for a leading telecommunications company in Australia.

Working in a collaborative and energetic team, you will deliver a high-quality customer experience through email, phone, and live chat interactions. Your responsibilities will include:

  • Providing exceptional customer service to ensure world-leading NPS results
  • Delivering 1st-level service and support
  • Ensuring customers are connected and supported with the latest technology
  • Maximizing customer connection time through basic troubleshooting
  • Collaborating with suppliers and other stakeholders

This role also involves a range of other responsibilities, including:

  • Order processing and logistics management
  • Maintaining databases of logistics information
  • Coordinating and servicing equipment
  • Performing administrative tasks and providing support to various departments
  • Maintaining effective communication channels

About You

We are seeking an individual with:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • A 'can-do' attitude and ability to work in a fast-paced environment
  • Previous experience in logistics or a related field (desirable)

Benefits and Perks

As a member of our team, you will enjoy:

  • Free on-site parking
  • A range of healthy snack options
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

At imei, we are committed to recognizing and rewarding outstanding performance. You will have the opportunity to earn a monthly bonus based on customer feedback, accuracy, and support provided.

Through comprehensive training and development programs, you will be equipped to excel in your role and advance your career within our organization.



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