Rostering Coordinator

5 hours ago

Sydney, New South Wales, Australia Northcott Full time
About the Role

The Rostering Coordinator will play a vital role in ensuring the smooth operation of Northcott's services. This position requires a self-starter with strong organisational skills to manage all enquiries in a timely and professional manner.

Key Responsibilities
  • Manage and coordinate staff available to meet the needs of our customers.
  • Proactively problem solve in instances of cancellations, unplanned leave, and incident response.
  • Have direct report to the Customer Service Manager.
Requirements
  • Self-starter with strong organisational skills.
  • Experience in rostering, scheduling, bookings, or complex diary management.
  • Demonstrate attention to detail through sustained stakeholder engagement.
  • Demonstrated experience handling high volumes of service requests.
  • High level of computer and literacy skills.
  • Previous experience with customer databases and/or scheduling/rostering systems.
  • Ability to thrive in a high-volume environment with numerous competing deadlines.
Working Conditions

The Rostering Coordinator will be required to work between 6am-8pm and on weekend shifts on a rotating roster basis.

Covid Vaccination Status
The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis.

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected, and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion, or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method, or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at

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