Service Coordinator

6 days ago

Sydney, New South Wales, Australia PeopleIN Full time

About PeopleIN

PeopleIN is a leading workforce solutions company that provides quality support workers to disability, youth, and aged care service providers across Australia.

Our Mission

We are obsessively passionate about our people, who are our greatest asset. Our mission is to provide exceptional support services that enable individuals to maximize their choice and control.

About the Role

We are seeking a Service Coordinator to join our team based in Shellharbour to play a critical role in providing our clients with the right candidate. As a Service Coordinator, you will support multiple customers across our business, ensuring participants are enabled to maximize choice and control, and employees are actively supporting services to be safe and compliant.

Key Responsibilities

  • Administer all staff rosters to ensure an effective balance between staffing efficiency and staff satisfaction.
  • Work collaboratively with stakeholders to ensure rosters reflect resource needs to meet service delivery demands.
  • Ensure rosters are completed and available to staff in a timely manner that meets industrial requirements.
  • Undertake administrative activities related to managing the roster, including inputting and updating staff details and attendance preferences.
  • Liaise with staff regarding changes and updates to the roster.
  • Coordinate the provision of agency staff to ensure supplementary workforce to our customers.

About You

To be successful in this role, you will possess the following skills and experience:

  • Experience in a fast-paced customer service role (retail, call centre, etc.).
  • Excellent organizational and time management skills.
  • Highly developed communication, both written and verbal, and interpersonal skills.
  • Skills relevant to roster coordination and management.
  • Ability to effectively liaise with a range of internal stakeholders.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).

Why Work with Us

  • Great supportive culture.
  • Flexible working from home arrangements.
  • Monthly rewards and recognition program.
  • Amazing learning and development opportunities.
  • Receive an incredible training and induction to ensure you'll succeed in the role.
  • Meaningful work – the opportunity to make a difference in people's lives on a daily basis.

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