After Hours Compliance Coordinator

7 days ago


Sydney, New South Wales, Australia MBC Recruitment Full time

Job Summary

The After Hours Compliance Coordinator is a key role within MBC Recruitment, responsible for ensuring the smooth operation of our client bookings and requests. This position acts as the first point of contact for client inquiries and is responsible for managing client schedules, ensuring data accuracy, and providing exceptional customer service.

Key Responsibilities

  • Compliance Management: Ensure all client bookings and requests are managed in accordance with company policies and procedures.
  • After Hours Rostering: Coordinate and manage after-hours rosters to ensure adequate staffing levels.
  • Client Scheduling: Ensure client schedules are filled and managed efficiently.
  • Communication and Customer Service: Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely manner.
  • Data Management: Ensure accurate and up-to-date records are maintained in our database.
  • Incident Reporting: Investigate and report any incidents or issues that may arise.
  • Team Support: Provide support to the team as needed, including assisting with recruitment and induction of new staff.

Requirements

  • Strong Rostering and Scheduling Experience: Proven experience in managing rosters and schedules.
  • Excellent Communication and Customer Service Skills: Ability to provide exceptional customer service and communicate effectively with clients and team members.
  • Computer and Systems Skills: Proficient in using computer systems and software.


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