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Guest Experience Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeManager Full time
Front Office Manager Role

We are seeking a highly skilled and motivated Front Office Manager to lead our front desk team and deliver exceptional guest experiences.

This is a rare opportunity to work within an established property, guiding a talented team in a supportive, creative, and guest-focused environment.

The successful candidate will have a proven track record of leading high-performing teams, driving exceptional guest service, and meeting business goals.

Key Responsibilities
  • Lead, inspire, and develop the Front Office team - including GSAs, Porters, and Duty Managers to deliver consistently outstanding service.
  • Partner with the General Manager to meet and exceed hotel performance goals, including revenue per available room (RPS), loyalty metrics, and upselling targets.
  • Oversee lobby services such as car parking, porterage, guest arrivals and departures, and collaborate with Reservations team for optimal room allocations.
  • Maintain strong communication with Housekeeping and Engineering department to ensure maintenance requests are actioned promptly and cleanliness standards are upheld.
Qualifications
  • Minimum 2 years proven experience in a leadership role within Front Office or hospitality management.
  • Strong leadership, communication, and relationship-building skills with the ability to coach, mentor, and inspire high-performing teams.
  • Solid knowledge of Front Office procedures and proficiency in property management systems.
Benefits
  • Work alongside experienced industry leaders at the hotel.
  • Endless growth opportunities across the Accor Brands.
  • Discounted accommodation & Food and Beverage with Accor worldwide from day one.
  • Complimentary dry cleaning and car parking on-site.

Accor is committed to diversity and inclusion. We welcome applicants from diverse backgrounds and offer reasonable adjustments to support you throughout the recruitment process.