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Guest Experience Leader

3 weeks ago


Sydney, New South Wales, Australia beBeeExperience Full time $80,000 - $120,000
Job Description

As a Welcome Desk Manager, you will be responsible for delivering exceptional guest experiences from the moment they arrive.

This role requires a leader who can drive a guest-oriented mindset amongst the team and set an example in providing outstanding service.

The successful candidate will have extensive knowledge of guest services procedures, financial procedures, and payment processes.

Key Responsibilities:
  • Drive a guest-oriented mindset amongst the team and lead by example.
  • Support the team in creating memorable moments for our guests.
  • Perform day-to-day duties with passion and charisma whilst demonstrating exceptional communication skills.
  • Ensure high standards of service that maximize guest satisfaction.
Required Skills and Qualifications

Seniority level: Entry level. Employment type: Full-time. Job function: Other. Industries: Hospitality.

Benefits

W Hotels is a place to experience life. We're here to open doors and minds. We are constantly inspired by new faces and experiences.

About Us

A tuned-in, up-for-anything spirit is at the core of W Hotels. We've made ourselves renowned for reinventing luxury around the globe.