Client Support Expert

3 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

Job Title: Client Support Expert

We are seeking a skilled professional to provide top-notch support to our clients in Australia and New Zealand.

The successful candidate will be responsible for:

  • Providing parts assistance, including requirements identification, interpretation, and order management.
  • Acting as a focal point for all parts inquiries, following up with clients and company personnel as required.
  • Liaising with other departments locally and overseas to resolve client concerns.

Key Responsibilities:

  • Respond to client inquiries within service levels and maintain ownership until successful resolution.
  • Source VOR back-ordered parts from suppliers locally and internationally, ensuring average lead times are less than 8 days.
  • Monitor back orders and advise clients of delays greater than 14 days for Daily and 63 days for Stock orders.

Requirements:

  • Tertiary study in Agriculture, Engineering, Automotive or Technician Certificate preferred but not required.
  • Parts interpretation experience in an agricultural industry or parts distribution business is an advantage.
  • Previous customer service/sales experience, preferably in a call centre environment.

Benefits:

  • A global diversity and enterprising spirit, helping create innovative technologies and positive impact on agriculture worldwide.
  • Flexible work arrangements, including office, home, or hybrid options.
  • Solid professional development opportunities through AGCO University.

Company Overview:

AGCO is a global leader in agricultural engineering, delivering solutions to farmers in 140 countries through a full line offer.

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