Expert Client Support Specialist

7 days ago

Melbourne, Victoria, Australia beBeeProfessional Full time $56,000 - $87,000

Customer Support Expert

At our company, we are looking for a skilled professional to provide exceptional support to clients. The ideal candidate will have the ability to work independently and as part of a team, with strong communication and problem-solving skills.

The role involves providing expert support to clients across various products, including national and international search solutions. This includes delivering high-quality customer service through phone and email, leveraging in-depth product knowledge and system expertise to resolve client queries efficiently.

We are seeking a results-driven professional who is ambitious, highly organized, and strategic. You will plan and prioritize work to ensure efficiency and effectiveness, building collaborative relationships and using strong partnerships to achieve objectives.

  • Liaise with internal stakeholders and authorities to provide accurate responses to client queries.
  • Identify, record, analyse, and verify reported issues, including step-by-step reproduction, and escalate to relevant stakeholders when required.
  • Provide thorough resolutions to clients, explaining reasoning clearly and effectively.
  • Communicate promptly, clearly, and accurately with clients and teams, meeting established customer service expectations.
  • Maintain and meet national client service standards, practices, and KPIs.
  • Assist with major account projects as directed, including international search requests and client ordering.

Requirements:

We are looking for candidates with firsthand experience or qualifications in legal, conveyancing, or searching. A strong track record of providing professional and responsive customer service is essential, as well as the ability to conduct independent research to inform decisions and support outcomes.

Benefits:

Our company offers a range of benefits to support your career development and well-being. These include personal development opportunities, recognition programs, reward schemes, fully covered gym memberships, monthly in-house massages, progressive leave policies, and access to an Employee Assistance Program.

Culture:

We value diversity and inclusion, and believe that our differences make us stronger. We encourage applications from people of all cultures, abilities, sex, and genders.

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