Senior Case Manager for Federal Government Agency

3 weeks ago


Melbourne, Victoria, Australia Randstad Full time

About the Opportunity

We are seeking an experienced APS5 Internal Review Officer (Case Manager) to join our Reviews Branch in Geelong or Richmond. As a full-time employee, you will work on a 12-month contract with the possibility of renewal.

This is a hybrid role offering flexibility and work-life balance, with some in-office time required. The successful candidate must be an Australian Citizen.

The role involves managing caseloads, gathering information from participants, making evidence-based decisions, and contributing to quality improvement activities. You will work closely with internal staff, external agencies, and stakeholders to ensure timely and consistent decision-making.

To be successful in this position, you will need case management experience and strong communication skills. If you are passionate about providing exceptional service and value diversity in the workplace, we encourage you to apply.

About the Team

Our Reviews Branch serves as the central point of coordination for handling and resolving reviews and complaints. We focus on delivering high-quality services, enhancing the participant experience, and maintaining our reputation as a stakeholder-focused organisation.

Key Responsibilities

  • Manage caseloads and gather information from participants regarding review requests.
  • Make evidence-based decisions as prescribed in the Act, rules, Operational Guidelines, and agency policies.
  • Contribute to quality improvement activities to enhance service delivery practice, processes, and systems.

Salary and Benefits

As an APS5 Internal Review Officer (Case Manager), you can expect a salary of approximately $55.24 per hour + super, based on your location and level of experience. We offer a flexible and supportive work environment, opportunities for professional growth, and a comprehensive benefits package.

About Randstad

We are proud to be a recruitment agency that values diversity and inclusivity. At Randstad, we believe that every individual has unique strengths and perspectives, which enrich our workplaces and communities. Our team shares a passion for matching talented professionals with rewarding job opportunities that align with their passions and skills.



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