Case Manager and Review Specialist

5 days ago


Melbourne, Victoria, Australia Randstad Full time
About the Opportunity

As an APS5 Case Manager and Internal Review Officer, you will play a crucial role in managing and resolving reviews and complaints within our Federal Government organisation. This 12-month contract offers a flexible, hybrid work environment with opportunities for renewal.

This full-time position is based in Geelong or Richmond, and you will be working closely with participants, providers, internal staff, and external agencies to ensure timely, consistent, and transparent decision-making processes.

Your key responsibilities will include:

  • Gathering information from participants regarding review requests, informing them about decisions and the appeals process.
  • Making evidence-based decisions as prescribed in the Act, rules, Operational Guidelines, and agency policies.
  • Monitoring and managing caseloads to complete internal reviews within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.

Required skills and qualifications include:

  • Australian Citizenship
  • Case Management experience

You will be working in a stakeholder-focused Federal Government organisation that values diversity and equal employment opportunities. Our organisation is passionate about providing high-quality services to stakeholders.

We offer a competitive hourly rate of $55.24 per hour plus superannuation, ensuring a great work-life balance. If you are passionate about delivering exceptional results and making a meaningful impact, apply now and take this opportunity to join our team.



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