Case Manager and Review Specialist
5 days ago
As an APS5 Case Manager and Internal Review Officer, you will play a crucial role in managing and resolving reviews and complaints within our Federal Government organisation. This 12-month contract offers a flexible, hybrid work environment with opportunities for renewal.
This full-time position is based in Geelong or Richmond, and you will be working closely with participants, providers, internal staff, and external agencies to ensure timely, consistent, and transparent decision-making processes.
Your key responsibilities will include:
- Gathering information from participants regarding review requests, informing them about decisions and the appeals process.
- Making evidence-based decisions as prescribed in the Act, rules, Operational Guidelines, and agency policies.
- Monitoring and managing caseloads to complete internal reviews within set timeframes.
- Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.
Required skills and qualifications include:
- Australian Citizenship
- Case Management experience
You will be working in a stakeholder-focused Federal Government organisation that values diversity and equal employment opportunities. Our organisation is passionate about providing high-quality services to stakeholders.
We offer a competitive hourly rate of $55.24 per hour plus superannuation, ensuring a great work-life balance. If you are passionate about delivering exceptional results and making a meaningful impact, apply now and take this opportunity to join our team.
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