Federal Government Case Manager

4 weeks ago


Melbourne, Victoria, Australia Randstad Full time

Case Management is a critical component of our organization's operations.

We are seeking an experienced APS5 Internal Review Officer (Case Manager) to join our Reviews Branch in Geelong or Richmond. This full-time position offers a flexible, hybrid work environment, ensuring a great work-life balance. As an Australian Citizen, you will be responsible for managing and resolving reviews and complaints promptly, as outlined in our Service Charter.

The role involves working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews, and the appeals process. You will also undertake evidence-based decision making as prescribed in the Act, rules, Operational Guidelines, and agency policies.

In this role, you will be responsible for monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes. Additionally, you will contribute to quality improvement activities to enhance service delivery practice, processes, and systems.

To be successful in this role, you will require case management experience and hold Australian Citizenship. You will be working in a stakeholder-focused Federal Government organisation where we value diversity and equal employment opportunities.

We offer a salary of $55.24 per hour + super, based on your qualifications and experience. If you are passionate about providing excellent customer service and have the skills and qualifications required for this role, please apply below.

About Us

At Randstad, we are committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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