Internal Review Officer

2 weeks ago


Melbourne, Victoria, Australia Randstad Full time

About this Opportunity

APS5 Internal Review Officer (Case Manager), a 12-month contract with a possibility of renewal. This full-time position offers a flexible, hybrid work environment, ensuring a great work-life balance.

We are seeking an experienced Case Manager to join our Reviews Branch. The role is based in Geelong or Richmond and some in-office time is required. Only Australian Citizens are eligible to apply.

The successful candidate will have excellent communication and interpersonal skills, with the ability to manage complex caseloads and make evidence-based decisions. You will be working with participants to gather information regarding review requests, informing them about decisions, reviews, and the appeals process.

This role involves:

  • Managing internal reviews within set timeframes;
  • Undertaking evidence-based decision-making as prescribed in the Act, rules, Operational Guidelines, and agency policies;
  • Contributing to quality improvement activities to enhance service delivery practice, processes, and systems;

To be successful in this role, you will need to have:

  • Australian Citizenship;
  • Experience in case management;

This is a unique opportunity to work for a stakeholder-focused organisation and make a meaningful impact. You will be part of a dynamic team that is committed to providing excellent customer service and resolving reviews and complaints promptly.

In return, we offer:

  • A competitive hourly rate of $55.24 + super;
  • A flexible, hybrid work environment;
  • Ongoing training and development opportunities;

We actively encourage applications from any background and value diversity in the workplace.



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