Customer Experience Director

4 days ago

Byron Bay, Australia beBeeLeadership Full time $60,000 - $100,000
Customer Service Leader Opportunity

Are you a people person looking to lead a dynamic team in a fast-paced environment?

As our new Customer Service Leader, you will be responsible for driving exceptional customer satisfaction, optimizing processes and performance metrics. If you are a proactive leader with a passion for delivering outstanding results, we want to hear from you.

About the Role:

As our Customer Service Leader, you will have the opportunity to lead our talented team of customer service professionals. You will work closely with your team to ensure that every customer interaction is positive and memorable. Your focus will be on driving customer satisfaction, through coaching and developing your team members to achieve their full potential.

Key Responsibilities:

  • Lead a high-performing team of customer service professionals
  • Develop and implement strategies to drive customer satisfaction
  • Monitor and report on customer feedback and complaints
  • Coach and develop team members to improve performance
  • Collaborate with other departments to resolve customer issues

Requirements:

To be successful in this role, you will need:

  • Proven experience in leading a customer-facing team
  • Strong communication and interpersonal skills
  • Ability to coach and develop others
  • Analytical and problem-solving skills
  • Experience with CRM software

What We Offer:

We offer a competitive salary, bonus structure, and comprehensive benefits package. In addition, we provide ongoing training and development opportunities to help you grow in your career.

Work Environment:

Our office is located in a vibrant and growing community. We offer a collaborative and supportive work environment, with a strong focus on teamwork and customer satisfaction.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, please submit your application today.

Benefits include: Employee discount, Employee mentoring program, Referral program

Schedule: 8 hour shift, Day shift

Supplemental pay types: Commission, Performance bonus

Application Question(s): What makes you the ideal candidate for this role? Please describe your relevant experience and qualifications.

  • Customer Experience Specialist

    3 days ago

    Byron Bay, Australia beBeeCustomerService Full time $54,000 - $84,000

    We are seeking a skilled Customer Experience Specialist to provide exceptional support to our clients. This role involves delivering outstanding customer experiences through phone and email interactions, sales, and service.Key Responsibilities:Provide top-notch customer service via phone and emailConduct outbound calls to promote our products and...

  • Customer Experience Expert

    2 days ago

    Byron Bay, Australia beBeeCustomer Full time $60,000 - $70,000

    Customer Experience Expertise RoleWe are seeking a highly motivated and experienced professional to deliver exceptional customer experiences, resolve technical issues, and manage support platforms and product repairs.The ideal candidate will have a positive and energetic attitude, with excellent customer service skills and experience working in fast-paced...

  • Customer Experience Specialist

    3 days ago

    Byron Bay, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Overview:We are a leading player in the smart energy sector, focused on delivering exceptional customer experiences.Our team has grown significantly over the past few years, driven by innovation and continuous improvement of our products and services.Main Responsibilities:Provide guidance to customers on how to maximize savings from solar and battery...

  • Customer Experience Specialist

    3 days ago

    Byron Bay, Australia Fliteboard Full time

    Byron Bay | Australia At Fliteboard, we’re on a mission of building the best customer experience team on the planet! About Fliteboard: What we do is give our customers the once in a lifetime, incredible feeling, of flying over water on what is the world’s leading electric hydro-foiling watercraft! What we are looking for: A positive and energetic...

  • Customer Experience Leader

    3 days ago

    Byron Bay, Australia beBeeCustomer Full time $100,000 - $130,000

    As a Customer Service Manager, you will lead and empower the team to deliver exceptional customer experiences. This is a dynamic role in a growing business with opportunities for learning and development.**Key Responsibilities:**- Supervise and develop a high-performing team- Ensure delivery of individual and team performance metrics- Implement Performance...

  • Customer Experience Champion

    4 days ago

    Byron Bay, Australia beBeeCustomer Full time $40,000 - $80,000

    Delivering exceptional customer experiences and driving local active communities is at the heart of our mission.About This Role:Create an in-store experience that influences customersIdentify opportunities to drive sales and growth on the shop floorMaximize people, profitability, and process potentialWork towards achieving sales targets and key performance...

  • Customer Experience Strategist

    6 days ago

    Byron Bay, Australia beBeeAutomation Full time $114,630 - $121,250

    Marketing Automation SpecialistOur organisation seeks an accomplished Marketing Automation Specialist to spearhead the creation and execution of automated customer journeys and campaign programmes across consumer-facing communications and retention initiatives.The successful candidate will be responsible for building and managing complex customer lifecycle...

  • Customer Experience Strategist

    7 days ago

    Byron Bay, Australia beBeeAutomation Full time $90,000 - $120,000

    About the Role:">We are seeking an experienced Marketing Automation Specialist to join our team. As a Marketing Automation Specialist, you will play a critical role in delivering outstanding customer experiences and driving increased revenue through smarter, data-driven segmentation and engagement.">Key Responsibilities:">Own and manage customer lifecycle...

  • Delivering Exceptional Customer Experiences

    4 days ago

    Byron Bay, Australia beBeeBanking Full time $93,466 - $124,494

    Customer Experience SpecialistAbout the RoleAs a key member of our team, you will play a pivotal role in delivering exceptional customer experiences through personalized service, product knowledge, and technical expertise.You will be responsible for meeting each customer's banking needs across transaction activities, needs-based conversations, and educating...

  • Bilingual Customer Experience Specialist

    2 weeks ago

    Byron Bay, Australia beBeeCustomerService Full time $60,000 - $85,000

    Job Opportunity: Customer Service Consultant">We are seeking a skilled and experienced Customer Service Consultant to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have the ability to build strong relationships with customers.The Customer Service Consultant will be responsible...