Customer Experience Specialist

2 weeks ago

Byron Bay, Australia Fliteboard Full time

Byron Bay | Australia

At Fliteboard, we’re on a mission of building the best customer experience team on the planet

About Fliteboard:
What we do is give our customers the once in a lifetime, incredible feeling, of flying over water on what is the world’s leading electric hydro-foiling watercraft

What we are looking for:
A positive and energetic individual who enjoys and has experience in customer service. An individual that enjoys resolving issues, shows initiative, absorbs information quick, can handle tasks under pressure, resilient and absolutely loves making a customers day

Responsibilities and Duties:
We are looking for someone who can deliver on the above, has experience within fast-moving, scaling organisations and who can:

- Identify, troubleshoot and resolve technical customer issues; if you're a fast learner and can problems solve - this will be a breeze
- Manage our support platform/database, ensuring all customer interactions are accurately entered.
- Manage incoming and outgoing product repairs, both here in HQ and with our servicing partners.
- Create/enter new and warranty spare part orders.
- Ensure customers are kept informed on the progress of their case and extremely satisfied with the outcome.
- The ability to work independently under pressure, demonstrate initiative and prioritise your workload.
- Contribute to our Internal & External knowledge bases and create help documentation and videos.
- Adhere to company SLA’s and meet your KPI’s.
- Support, contribute and help within other departments if/when needed.

What we’d like you to have:

- A positive, bubbly disposition with a can-do attitude.
- Experience with customer service platforms/helpdesks.
- Exceptional communication and customer care expertise.
- Emotional intelligence and empathy.
- A high level of resilience and composure.
- Logistical experience is desirable, not a must.
- Australian permanent resident.

What’s in it for you:
1. We invest in our people The role is stable, secure and we develop and push those who put their trust, drive, and effort into us as a business.

2. We are a close-knit team We care for one another and we have fun together

3. We're scaling fast and bringing on some excellent talent, a talent pool that you can learn from, and collaborate with daily.

4. We work daily with a cool product and cool customers.

5. The structure is one of a flat hierarchy, meaning a collaborative environment allowing anyone from our most senior managers to our most junior staff to constantly challenge and empower each other.

How to apply:
The role is offered as a full-time position, Friday to Tuesday. Weekends can be worked remotely.

Please include your salary expectations, earliest possible starting date and your residency status.

**Job Type**: Permanent

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Every weekend

  • Customer Experience Specialist

    2 weeks ago

    Byron Bay, Australia beBeeCustomerService Full time $54,000 - $84,000

    We are seeking a skilled Customer Experience Specialist to provide exceptional support to our clients. This role involves delivering outstanding customer experiences through phone and email interactions, sales, and service.Key Responsibilities:Provide top-notch customer service via phone and emailConduct outbound calls to promote our products and...

  • Automated Customer Experience Specialist

    2 weeks ago

    Byron Bay, Australia beBeeMarketing Full time $120,000 - $150,000

    Job Title: Marketing Automation Specialist\We are seeking an experienced professional to join our team as a Marketing Automation Specialist. In this role, you will be responsible for building and executing automated customer journeys and campaign programs across consumer-facing communications and retention initiatives.\Main Responsibilities:\\Own and manage...

  • Customer Experience Strategist

    2 weeks ago

    Byron Bay, Australia beBeeAutomation Full time $114,630 - $121,250

    Marketing Automation SpecialistOur organisation seeks an accomplished Marketing Automation Specialist to spearhead the creation and execution of automated customer journeys and campaign programmes across consumer-facing communications and retention initiatives.The successful candidate will be responsible for building and managing complex customer lifecycle...

  • Customer Experience Specialist

    2 weeks ago

    Byron Bay, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Overview:We are a leading player in the smart energy sector, focused on delivering exceptional customer experiences.Our team has grown significantly over the past few years, driven by innovation and continuous improvement of our products and services.Main Responsibilities:Provide guidance to customers on how to maximize savings from solar and battery...

  • Customer Experience Marketing Strategist

    2 weeks ago

    Byron Bay, Australia beBeeMarketing Full time $90,000 - $120,000

    Role OverviewThe Marketing Automation Specialist role presents an exciting opportunity for a skilled professional to deliver exceptional customer experiences and drive revenue through data-driven marketing.Key ResponsibilitiesCreate and execute automated customer journeys and campaign programsDesign highly personalised, data-driven campaigns focused on...

  • Delivering Exceptional Customer Experiences

    2 weeks ago

    Byron Bay, Australia beBeeBanking Full time $93,466 - $124,494

    Customer Experience SpecialistAbout the RoleAs a key member of our team, you will play a pivotal role in delivering exceptional customer experiences through personalized service, product knowledge, and technical expertise.You will be responsible for meeting each customer's banking needs across transaction activities, needs-based conversations, and educating...

  • Customer Experience Specialist

    2 weeks ago

    Byron Bay, Australia beBeeDistiller Full time $11,848 - $15,888

    We are seeking a skilled and passionate team member to join our crew at Cape Byron Distillery.This is a unique opportunity for someone who shares our values and has a passion for sustainability, cocktails, and excellent customer service. The role will involve telling the story of Cape Byron Distillery, educating guests about distillation, preparing and...

  • Transformative Customer Experience Specialist

    2 weeks ago

    Byron Bay, Australia beBeeCustomer Full time $60,000 - $85,000

    Job Title: Banking Consultant">We are seeking a highly skilled Banking Consultant to join our team. As a Banking Consultant, you will play a key role in providing customers with a seamless banking experience.

  • Customer Experience Expert

    1 week ago

    Byron Bay, Australia beBeeCustomer Full time $60,000 - $70,000

    Customer Experience Expertise RoleWe are seeking a highly motivated and experienced professional to deliver exceptional customer experiences, resolve technical issues, and manage support platforms and product repairs.The ideal candidate will have a positive and energetic attitude, with excellent customer service skills and experience working in fast-paced...

  • Customer Experience Director

    2 weeks ago

    Byron Bay, Australia beBeeLeadership Full time $60,000 - $100,000

    Customer Service Leader OpportunityAre you a people person looking to lead a dynamic team in a fast-paced environment?As our new Customer Service Leader, you will be responsible for driving exceptional customer satisfaction, optimizing processes and performance metrics. If you are a proactive leader with a passion for delivering outstanding results, we want...