Customer Experience Specialist

4 days ago

Byron Bay, Australia Fliteboard Full time

Byron Bay | Australia

At Fliteboard, we’re on a mission of building the best customer experience team on the planet

About Fliteboard:
What we do is give our customers the once in a lifetime, incredible feeling, of flying over water on what is the world’s leading electric hydro-foiling watercraft

What we are looking for:
A positive and energetic individual who enjoys and has experience in customer service. An individual that enjoys resolving issues, shows initiative, absorbs information quick, can handle tasks under pressure, resilient and absolutely loves making a customers day

Responsibilities and Duties:
We are looking for someone who can deliver on the above, has experience within fast-moving, scaling organisations and who can:

- Identify, troubleshoot and resolve technical customer issues; if you're a fast learner and can problems solve - this will be a breeze
- Manage our support platform/database, ensuring all customer interactions are accurately entered.
- Manage incoming and outgoing product repairs, both here in HQ and with our servicing partners.
- Create/enter new and warranty spare part orders.
- Ensure customers are kept informed on the progress of their case and extremely satisfied with the outcome.
- The ability to work independently under pressure, demonstrate initiative and prioritise your workload.
- Contribute to our Internal & External knowledge bases and create help documentation and videos.
- Adhere to company SLA’s and meet your KPI’s.
- Support, contribute and help within other departments if/when needed.

What we’d like you to have:

- A positive, bubbly disposition with a can-do attitude.
- Experience with customer service platforms/helpdesks.
- Exceptional communication and customer care expertise.
- Emotional intelligence and empathy.
- A high level of resilience and composure.
- Logistical experience is desirable, not a must.
- Australian permanent resident.

What’s in it for you:
1. We invest in our people The role is stable, secure and we develop and push those who put their trust, drive, and effort into us as a business.

2. We are a close-knit team We care for one another and we have fun together

3. We're scaling fast and bringing on some excellent talent, a talent pool that you can learn from, and collaborate with daily.

4. We work daily with a cool product and cool customers.

5. The structure is one of a flat hierarchy, meaning a collaborative environment allowing anyone from our most senior managers to our most junior staff to constantly challenge and empower each other.

How to apply:
The role is offered as a full-time position, Friday to Tuesday. Weekends can be worked remotely.

Please include your salary expectations, earliest possible starting date and your residency status.

**Job Type**: Permanent

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Every weekend

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