Customer Experience Leader

1 week ago


Byron Bay, Australia beBeeCustomer Full time $100,000 - $130,000

As a Customer Service Manager, you will lead and empower the team to deliver exceptional customer experiences. This is a dynamic role in a growing business with opportunities for learning and development.

**Key Responsibilities:**

- Supervise and develop a high-performing team
- Ensure delivery of individual and team performance metrics
- Implement Performance Management processes and maintain them
- Analyze customer service data to drive improvement
- Identify training needs and deliver targeted solutions
- Foster a culture of continuous improvement within the team
- Leverage skills in account management, customer retention, and problem solving

We are committed to providing a safe and healthy work environment. All employees must be fully vaccinated against COVID-19, including booster shots.

This is an opportunity to advance your career in a global company focused on delivering outstanding customer experiences.



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