Delivering Exceptional Customer Experiences
3 days ago
About the Role
As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences through personalized service, product knowledge, and technical expertise.
You will be responsible for meeting each customer's banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
This is an excellent opportunity to join a collaborative team environment where you will act as a role model and peer coach to deliver the best possible customer experience.
Key Responsibilities:
- Provide customers with seamless branch experiences by meeting their end-to-end banking needs
- Contribute to a significant uplift in customer engagement and advocacy
- Actively participate in and support bank programs and initiatives
- Ensure compliance with policies and procedures
Requirements:
- Exceptional customer focus - retail experience is an advantage
- Experience in using technology and digital channels
- Ability to multitask and adapt to change
- Excellent communication and interpersonal skills
Why This Opportunity Matters
At ANZ, you'll have the resources and opportunities to take the next big step in your career. You'll feel it too.
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