Customer Experience Expert

1 day ago

Byron Bay, Australia beBeeCustomer Full time $60,000 - $70,000
Customer Experience Expertise Role

We are seeking a highly motivated and experienced professional to deliver exceptional customer experiences, resolve technical issues, and manage support platforms and product repairs.

The ideal candidate will have a positive and energetic attitude, with excellent customer service skills and experience working in fast-paced environments. They will be responsible for identifying, troubleshooting, and resolving technical customer issues, managing the support platform/database, ensuring accurate customer interactions, managing incoming and outgoing product repairs, creating/entering new and warranty spare part orders, and ensuring customers are informed of case progress and satisfied with outcomes.

The successful candidate will be able to work independently under pressure, demonstrate initiative, and prioritize their workload. They will also contribute to internal and external knowledge bases, create help documentation and videos, and adhere to key performance indicators (KPIs) and service level agreements (SLAs).

Key Responsibilities:

  • Identify and resolve technical customer issues
  • Manage the support platform/database
  • Manage product repairs and maintenance
  • Create and enter new and warranty spare part orders
  • Educate and inform customers about case progress and outcomes

Requirements:

  • Positive and energetic attitude
  • Excellent customer service skills
  • Experience working in fast-paced environments
  • Ability to work independently under pressure
  • Demonstrated initiative and prioritization skills
  • Knowledge of technical support platforms and databases

Benefits:

This role offers a stable and secure environment with opportunities for development and growth. You will work closely with a collaborative team and have the chance to work with a cutting-edge product and customer base.

About Us:

We strive to provide exceptional customer experiences and are looking for like-minded professionals to join our team.

  • Customer Support Expert

    4 days ago

    Byron Bay, Australia beBeeCustomerSupport Full time $55,000 - $77,000

    About the Role:We are seeking a highly skilled Customer Support Expert to join our team. In this role, you will be responsible for delivering exceptional customer service and support.Your Key Responsibilities will include:Providing timely and effective responses to customer inquiries and resolving issues in a professional manner.Utilizing excellent...

  • Data-Driven Customer Experience Specialist

    1 day ago

    Byron Bay, Australia beBeePersonalization Full time $90,000 - $110,000

    Marketing Automation RoleWe are seeking a Marketing Automation expert to drive customer experiences and revenue through data-driven segmentation and engagement.Develop and execute automated customer journeys and campaign programs across consumer-facing communications and retention initiatives.Manage customer lifecycle journeys and email marketing automation...

  • Customer Experience Specialist

    3 days ago

    Byron Bay, Australia beBeeCustomerService Full time $54,000 - $84,000

    We are seeking a skilled Customer Experience Specialist to provide exceptional support to our clients. This role involves delivering outstanding customer experiences through phone and email interactions, sales, and service.Key Responsibilities:Provide top-notch customer service via phone and emailConduct outbound calls to promote our products and...

  • Customer Experience Specialist

    3 days ago

    Byron Bay, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Overview:We are a leading player in the smart energy sector, focused on delivering exceptional customer experiences.Our team has grown significantly over the past few years, driven by innovation and continuous improvement of our products and services.Main Responsibilities:Provide guidance to customers on how to maximize savings from solar and battery...

  • Customer Experience Director

    4 days ago

    Byron Bay, Australia beBeeLeadership Full time $60,000 - $100,000

    Customer Service Leader OpportunityAre you a people person looking to lead a dynamic team in a fast-paced environment?As our new Customer Service Leader, you will be responsible for driving exceptional customer satisfaction, optimizing processes and performance metrics. If you are a proactive leader with a passion for delivering outstanding results, we want...

  • Customer Experience Specialist

    3 days ago

    Byron Bay, Australia Fliteboard Full time

    Byron Bay | Australia At Fliteboard, we’re on a mission of building the best customer experience team on the planet! About Fliteboard: What we do is give our customers the once in a lifetime, incredible feeling, of flying over water on what is the world’s leading electric hydro-foiling watercraft! What we are looking for: A positive and energetic...

  • Customer Experience Leader

    3 days ago

    Byron Bay, Australia beBeeCustomer Full time $100,000 - $130,000

    As a Customer Service Manager, you will lead and empower the team to deliver exceptional customer experiences. This is a dynamic role in a growing business with opportunities for learning and development.**Key Responsibilities:**- Supervise and develop a high-performing team- Ensure delivery of individual and team performance metrics- Implement Performance...

  • Customer Experience Champion

    4 days ago

    Byron Bay, Australia beBeeCustomer Full time $40,000 - $80,000

    Delivering exceptional customer experiences and driving local active communities is at the heart of our mission.About This Role:Create an in-store experience that influences customersIdentify opportunities to drive sales and growth on the shop floorMaximize people, profitability, and process potentialWork towards achieving sales targets and key performance...

  • Customer Experience Strategist

    5 days ago

    Byron Bay, Australia beBeeAutomation Full time $114,630 - $121,250

    Marketing Automation SpecialistOur organisation seeks an accomplished Marketing Automation Specialist to spearhead the creation and execution of automated customer journeys and campaign programmes across consumer-facing communications and retention initiatives.The successful candidate will be responsible for building and managing complex customer lifecycle...

  • Customer Experience Strategist

    7 days ago

    Byron Bay, Australia beBeeAutomation Full time $90,000 - $120,000

    About the Role:">We are seeking an experienced Marketing Automation Specialist to join our team. As a Marketing Automation Specialist, you will play a critical role in delivering outstanding customer experiences and driving increased revenue through smarter, data-driven segmentation and engagement.">Key Responsibilities:">Own and manage customer lifecycle...