Clinical Support Specialist

2 days ago


Mosman, New South Wales, Australia Audika Full time
Job Overview

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.

We are seeking an exceptional Clinical Support Specialist to join our team in Mosman and Ryde Clinics. In this pivotal role, you will contribute to clinic performance and enhance our customers' experience.

About the Role

This permanent part-time position involves working 16-20 hours per week, with flexible scheduling to suit your needs.

You will collaborate with Clinicians and Hearing Technicians to provide quality hearing health care outcomes for all our clients.

  • Book and confirm appointments for clients using our online schedule tool.
  • Determine client entitlement to government funding assistance and health fund rebates.
  • Foster strong relationships with existing clients to encourage renewal of maintenance programs.
  • Perform hearing screening checks after full training.
  • Provide administrative support for day-to-day clinic operations.
Requirements

To be successful in this role, you will need:

  • Previous customer service experience in retail, hearing care services, pharmacy, or allied health.
  • Strong interpersonal communication skills and empathy for clients.
  • Higher School Certificate (HSC) or TAFE Qualification.
  • Computer literacy skills.
  • A current valid visa to work in Australia.
Benefits

We offer a supportive hearing care team, professional development opportunities, and a range of benefits including:

  • MyRewards program – discounts to over 300 retailers and services across Australia.
  • Online Wellbeing center – activities, workouts, meditations, nutritional and financial advice.
  • Employee Assistance Program.
  • Birthday and Christmas gifts.

The estimated annual salary for this role is $65,000 - $75,000 AUD, depending on your level of experience.



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