Customer Experience Ambassador

5 days ago

Coolangatta, Australia beBeeCustomer Full time $63,000 - $74,000

Minor Hotels is a diverse global organisation with a portfolio of 560 properties across more than 58 countries. Our brands span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

We are committed to investing in our people's skills to support their career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. As a Guest Service Agent, you have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:
  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

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