Customer Service Roles

2 weeks ago

Coolangatta, Australia Feros Care Full time

Fantastic New Starter Orientation Program + ongoing training opportunity's
- Salary Packaging (up to $15,899) + Meal & Entertainment (up to $2,500)
- Discounted Private Health Insurance + EAP + Referral Bonuses + much more

**Feros Care** is seeking a number of individuals to fill our customer service roles in our vibrant contact center on a full time basis at our Coolangatta office
**.**

You thrive in a fast-paced and ever-changing environment and enjoy helping people over the phone. You will need to be an efficient problem solver who has outstanding customer service skills. If you want to work in the aged care sector, making a difference every day, we would like to hear from you

**The Benefits**:

- Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2,650 per annum tax free)
- Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)
- Employee Benefit Discount Program “Reward Gateway” (saving you up to $4,000 per annum across hundreds of retailers)
- Private Health Insurance Discount (Medibank)
- Employee Referral Program
- Employee Assistance Program (EAP)
- Paid parental leave benefits for eligible employees

**The Role**:

- Handling of high volume of inbound calls, clients, carers, family and staff
- Booking services and actioning variations to pre-existing services
- Working in a team environment
- Updating client information
- Meeting critical deadlines and KPIs associated within a busy contact centre environment

**About You**:

- Ability to prioritise and multiskill in a busy environment
- Proven experience in a call centre with customer service focus- Experience working with vulnerable people(lived experience is a positive)-
- Well-developed communication skills-
- A high level of computer literacy**About us**:
As a not-for-profit, you can rest assured knowing that we’re always giving right back to those who need it most.

We’re also highly invested in the safety of our team members, with a thorough COVID-safe plan and mandatory vaccinations for all client-facing employees.
- Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work._

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