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Customer Service Advisor

2 weeks ago

Coolangatta, Australia Interchange FX Pty Ltd Full time $40,000 - $60,000 per year

Job Title: Foreign Exchange Customer Service Advisor
Company: Interchange Travel Money
Location: Gold Coast Airport, Australia
Employment Type: Full-Time, Part-Time, and Casual Roles Available

About the Role:
Interchange Travel Money is seeking enthusiastic and customer-focused individuals to join our dynamic team at Gold Coast Airport. As a Foreign Exchange Customer Service Advisor, you will be the face of our brand, delivering exceptional service while handling currency exchange transactions with accuracy and professionalism.

Key Responsibilities:

  • Provide friendly, efficient service to international and domestic customers

  • Handle foreign currency transactions and ensure accurate cash management

  • Use point-of-sale systems and perform basic computer tasks

  • Uphold security procedures and compliance requirements

  • Achieve sales targets through excellent service and persuasive communication

  • Apply negotiation skills to deliver value for both customers and the business

  • Contribute to a team environment and adapt to a fast-paced airport setting

What We're Looking For:

  • Previous experience in customer service or sales (required)

  • Confidence in handling cash and working with numbers

  • Comfortable using computers and learning new systems

  • A natural problem solver who enjoys challenges

  • Strong communication and interpersonal skills

  • Ability to work flexibly, including weekends and public holidays

Why Join Interchange Travel Money?

  • Work in an exciting, international airport environment

  • Ongoing training and development opportunities

  • Be part of a growing team with supportive leadership

  • Competitive hourly rates and incentive schemes

  • Staff discounts on foreign currency

Ready to join us?

Apply now and bring your energy, accuracy, and customer-first mindset to Interchange Travel Money at Gold Coast Airport. Please send your CV to Jonathon Wort at [email protected]