Venue Manager

4 Pines was born over 16 years ago from a conversation between father and son, post surf, who wanted an exceptional beer, but options were limited. Since our humbling beginnings at our little Manly Brewpub, we’ve grown to a portfolio of 7 venues, a bunch of partnership venues and a commercial brewery and HQ in Brookvale, NSW. For the past four years, we’ve proudly called Coolangatta home. Just steps from the iconic southern Gold Coast beaches, 4 Pines Coolangatta captures the relaxed coastal vibe with great food, good times, and even better beer. True to our mantra—_we take what we do seriously, but not ourselves_—we offer the perfect spot for every moment. Whether you’re starting your day with a coffee or unwinding with a cold beer after a surf, 4 Pines Coolangatta is the perfect place to relax and enjoy the moment. **Why Join Us?** We’re a fun-loving and passionate bunch who take what we do seriously, but not ourselves. We pride ourselves on our customer experience, top-notch products and creating an environment where all are welcome. **The Role** As the venue manager, you’ll be reporting directly to the Hospitality Operations Manager and tasked with making sure 4 Pines Coolangatta is thriving, running smoothly & keeping our customers frothing. You’ll be leading a kitchen & front of house team through support & hand to hand leadership. **Who You Are** You’re a natural leader with a passion for hospitality and a love for the beachside lifestyle. You’re not just about managing processes—you thrive on building relationships, inspiring your team, and creating unforgettable customer experiences. You have a hands-on approach and lead by example, motivating your team to deliver excellent service with a smile. You’re cool under pressure, quick on your feet, and always ready to solve problems with creative solutions. **The Nitty Gritty** **Job tasks and responsibilities** - Face of the venue and brand ambassador. - Instil and foster the 4 Pines core values and personality traits within the team. - Oversight and financial responsibility for total venue (front of house and back of house operations); including (but not limited to) COGS, labour management, P&Ls, sales revenue, marketing insight and activations, KPIs/targets. - Proactively seek growth opportunities - Liaising with kitchen to ensure consistent quality and presentation of meals - Continued improvement of the customer experience. - Hands on and operational role working alongside a close-knit team of staff to develop, train and upskill. - Ensuring compliance with liquor licensing, council regulations, food safety, WHS and other relevant legislative instruments. - Support our brewers with operating our onsite brewery (no prior brewery experience required) **Skills and experience** - Demonstrated leadership qualities with the ability to motivate and train a team of staff - Pragmatic approach to problem solving and troubleshooting - Ability to work autonomously with direction and guidance from HQ - Strong communication and interpersonal skills - Genuine desire to build a connection with the local community - At least 2 years of previous venue and people management experience - Friendly, positive, and approachable attitude - Current QLD RSA - Must have unrestricted Australian work rights **Why 4 Pines?** - We take what we do seriously, but not ourselves - Well-established and highly commended hospitality operations. - Innovative and growing company with ongoing training and development opportunities. - We’re a certified Great Place to Work - 50% off F&B (for you and your mates) at 4 Pines venues, Boardriders apparel, 4 Pines merch, and other discounts at our partnership venues. - Free case of beer each month of your choice from the 4 Pines or Brookvale Union range. - Environmentally and socially conscious organisation - we're a B Corp, 1% for the Planet member and a Certified Great Place to Work company. - Safety is a priority - we’re doing everything we can to make sure that our staff and customers have a fun and safe experience. **Reckon you have what it takes?** Hit us up We know you're frothing to hear more, so hit "Apply" and submit your resume with a brief cover letter to tell us a bit about yourself and your love for beer. **Job Types**: Full-time, Permanent Pay: $78,000.00 - $90,000.00 per year Schedule: - Shift work Work Authorisation: - Australia (required) Work Location: In person Application Deadline: 11/11/2024