Drive Revenue Growth and Lead High-Performing Teams
4 days ago
At Hertz, we strive to provide exceptional customer service and sales experiences through our 'One Team' culture. We're seeking a skilled Customer Service Leader to drive revenue growth and lead high-performing teams.
This role involves managing key customer relationships, analysing customer satisfaction scores, and planning staffing levels. The ideal candidate will have previous supervisory experience in customer service, strong leadership skills, and expert customer service and sales abilities.
About the Role- Lead daily team briefings to communicate strategies and business performance
- Manage customer relationships and support teams in resolving issues
- Analyse customer feedback and implement corrective actions
- Plan and schedule staff based on business volume and targets
- Develop and coach employees to achieve excellence
- Previous experience as a supervisor or manager in a customer service environment
- Proven ability to lead and grow high-performing teams
- Strong planning, organisation, and time management skills
- Excellent customer service and sales skills
- Experience working in fast-paced environments
- A valid driver's license with automatic vehicle capability
- A competitive annual salary package
- Opportunities for career growth and development
- A supportive team environment
- Employee benefits and a motivating company culture
- Fully maintained company vehicle and tolls provided
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