Customer Banking Specialist Relief Officer
5 days ago
Empowering Customer Success
We're seeking a highly skilled and dedicated professional to join our team as a Customer Banking Specialist Relief Officer in the Melbourne North West Area. This role offers an exceptional opportunity to make a meaningful impact on the lives of our customers.
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to millions of personal and small business customers. With a rich history spanning over 100 years, we've been serving our local communities with market-leading products, services, and technology.
Our vision is to create a brighter financial future for our customers. As a Customer Banking Specialist Relief Officer, you'll be responsible for:
- Delivering exceptional customer service, ensuring that every interaction is positive and memorable.
- Providing in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
- Supporting customers with enquiries, account maintenance, and credit product applications.
- Completing Financial Health Checks to assess customers' financial needs and identify opportunities for growth.
- Offering tailored solutions through education and demonstration of our in-branch technology and digital banking options.
- Problem-solving and providing effective solutions while championing our risk-adverse culture.
To succeed in this role, you'll need:
- Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
- Excellent communication skills and the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the centre of everything you do.
- A genuine interest in building a career with CommBank and improving the financial well-being and lives of our customers.
We offer a competitive salary package, including a base salary range of $65,000 - $85,000 per annum, depending on your level of experience and qualifications. Additionally, you'll have access to a range of benefits, including professional development opportunities, a comprehensive rewards program, and a supportive work environment.
We're committed to making a real difference in the lives of Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that supports you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.
We value diversity and inclusion in our workforce and are an equal opportunities employer. If you're passionate about delivering exceptional customer service and making a meaningful impact, apply today
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