Customer Relationship Manager

3 weeks ago


Brisbane, Queensland, Australia Smith & Co Recruitment Full time
Customer Relationship Manager

Smith & Co Recruitment is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for managing positive collections outcomes for our clients and customers.

The Role:
  • Manage individual client accounts to ensure satisfaction and resolve issues.
  • Work closely with customers to drive sales, manage client accounts, and build relationships.
  • Focus on customer onboarding, satisfaction, and retention to ensure clients achieve value from our product or service.
  • Lead a team of support staff to resolve technical or service-related issues while maintaining positive client interactions.
  • Work with current and potential clients to grow business relationships and explore new opportunities.
  • Build and establish relationships with customers.
The Ideal Candidate:
  • Experience in receivables management or debt collection.
  • Customer-oriented and committed to delivering an exceptional experience.
  • Confident and innovative, with a willingness to challenge the status quo.
  • High level of problem-solving, negotiation skills, and ability to think outside the box.
  • Excellent judgment and critical thinking with risk awareness.
The Perks:
  • An environment where success is achievable and rewarded generously through our bonus structure.
  • A personally tailored remuneration package that reflects your existing experience and skill set.
  • Structured growth development opportunities for sustainable futures.
  • A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed.
  • An experienced, driven, and accessible management team at your fingertips.
  • A fun-filled environment with regular celebrations and casual Fridays.
  • Employee perks and discounts from local businesses.
  • Volunteer and engagement opportunities.


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